BrickWorld Shipping Policy

1. Order Processing

• It will take 1–3 business days to process your order after confirmation, regardless of the shipping option selected at checkout.
• We ship Monday through Sunday.
• We ship orders the same day.
• You will receive a shipping confirmation email with your tracking link once your order ships. Please allow up to 48 hours to receive this email.
• We cannot be held accountable for any delays caused by the carrier.

2. Address Accuracy

• If inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1–2 business days.
• We encourage all customers to thoroughly review their shipping and billing information prior to checking out to avoid possible delays.

3. Delivery & Signature Policy

• Your package may or may not require a signature.
• Most packages are delivered to the mailbox or front door of the address provided, but it is ultimately at the courier’s discretion to decide whether leaving the package in the open is safe.
• If the courier deems it unsafe, they may hold the package at a local post office or attempt re-delivery.
• We recommend providing a shipping address where you or someone else will be available to accept the package (e.g., a workplace or a friend’s address).

4. Estimated Shipping Times & Carriers

• You will receive a confirmation email once your order has been processed (which can take up to 48 hours).
• A second email will be sent once your order ships, which will include your tracking number and a link to follow the journey of your package.
• If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us.
• Please allow 1–4 days for tracking information to update. In rare cases, tracking may not update, yet you may still receive your order.
• If your package hasn’t arrived after the estimated delivery timeframe, please email us at Support@buildbrick.shop.

5. International Taxes & Duties

• International customers (outside of the United States) are responsible for any applicable inbound duties, taxes, and other fees their local customs authority deems appropriate.
• These fees are paid to local carriers or governments and are not collected by BrickWorld.
• We ship international packages DDU (Duties and Taxes Unpaid), meaning these fees are not included in the price you pay on our website.
• All applicable fees must be paid by the recipient to receive the parcel.
• We are unable to advise on the exact amount of these fees. We recommend contacting your country’s customs office or tax agent for details.

6. Wrong Address Delivery

• It is the buyer’s responsibility to ensure the correct shipping address is entered at checkout.
• Due to our efforts to speed up processing times, there is a very small window to cancel or change your order/address.
• If you need to make changes, please email us immediately at Support@buildbrick.shop.
• We will do our best to accommodate changes; however, we cannot guarantee that we will be able to do so.
• If it’s too late to update your address, we must wait to see if the package is returned to us. If it is returned, we can reship to the correct address or issue a full refund upon request.

7. Refunds

• By placing an order at BrickWorld, you are responsible for the cost of return shipping back to BrickWorld, if applicable.
• You may need to pay a restocking fee.

8. PO Boxes

• We currently offer shipping or delivery to PO Boxes in US.

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